Refund Policy

This refund policy is effective from June 17, 2017.

All entries and payments are final. No refunds will be issued. In the event of a dispute regarding the identity of the person submitting an entry, the entry will be deemed submitted by the person in whose name the account was registered.

In the event that the identity of a user cannot be verified, payments may be made into our account and used for entry of events, however Tradeoff™ reserves the right to withhold payment out of the disputed account of funds to an unverified user until such time as user can comply with reasonable verification procedures. If a user cannot comply with reasonable verification procedures, the applicable prize may be awarded to another entrant(s) as stated below.

USA Customers that fund their accounts using credit cards in some areas in the USA might have a charge on their card for international foreign exchange fees or other international fees. Tradeoff™ utilizes some credit card processors outside the USA to process and in some instances these fees are charged.

TradeOff does not refund deposits, except in a proven case of a technical error caused by our software, or in other exceptional circumstances, after the review of the Customer Service Manager, whose decision is final and binding, and not subject to review or appeal.